1. Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be customers' eternal partners. This is the service concept we have always insisted on and advocated.
With each step, the first thing that comes to mind is that after the company changes from a seller's market to a buyer's market, consumers' consumption concepts have changed. Faced with numerous goods (or services), consumers are more willing to accept good-quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as the quality of the product's packaging and the quality of service. Therefore, it is necessary to meet the needs of consumers in various ways and to a greater extent.
Should stand in the position of customers (or consumers), rather than stand in the position of the company to research, design and improve services, improve the service system, strengthen pre-sales, sales, and after-sales This kind of problem is solved in time to make customers feel convenient. Attach great importance to customer opinions, allow customers to participate in decision-making, treat customer opinions as an important part of satisfying customers, and do everything possible to retain existing customers. Establish all customer-oriented mechanisms. Among them, the establishment of various institutions, the reform of service processes, etc., must focus on customer needs, and establish a rapid response mechanism to customer opinions.
2. The customer is always right
1. Customers are buyers of goods, not troublemakers;
2. Customers understand their needs and hobbies, which is precisely the information that companies need to collect;
3. Since customers have "consistency", arguing with the same customer is arguing with all customers.
Three, the three elements of customer satisfaction
Product satisfaction: refers to the customer's satisfaction with the quality of the product.
Service satisfaction: refers to a positive attitude of customers towards the pre-sale, in-sale and after-sales service of the purchased goods. No matter how perfect the product is and how reasonable the price is, when it appears in the market, it must rely on services. "After-sales service makes long-term customers".
Corporate image satisfaction: refers to the public's positive evaluation of the overall strength and overall impression of the company.
Huihong Textile Product Recommendation
The company has introduced more than 30 advanced technical talents in the textile industry with high salaries. It has successively introduced more than 280 world advanced technology 280 and 340 air-jet looms, and imported Karl Mayer sizing machines, warping machines, and Ingersoll Rand from abroad. , American Sullair air compressor and many other auxiliary equipment.
